Operations Manager – Funeral Services

Job Description

  • Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
  • Oversee the general operations of a funeral services business.
  • Planning and allocation of resources.
  • Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports.
  • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
  • Integrates decision making across all of these spectrums.
  • Contributes to projects impacting on business deliverables.
  • Makes major operational decisions within business plan.
  • Provides operational and best practice context for internal environment.
  • Builds relationships with peers and or colleagues that impact across business areas.

 

Responsibilities

  • This role is accountable for execution of tactical business plans at operational level through other managers and their teams, over periods of 3 months to a year.
  • Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
  • Oversee the general operations of a funeral services business.
  • Planning and allocation of resources.
  • Manages direct (Team Leaders and Specialists) and indirect (Clerical staff) reports.
  • Owns operational efficiency and quality including an operations balanced scorecard incorporating finance, people, process and customer dimensions of the business.
  • Integrates decision making across all of these spectrums.
  • Contributes to projects impacting on business deliverables.
  • Makes major operational decisions within business plan.
  • Provides operational and best practice context for internal environment.
  • Builds relationships with peers and or colleagues that impact across business areas.

 

Skills and Experience

  • 5 Years relevant work experience

 

Education

Bachelor of Commerce (BCom): Administrative Management (Required)

 

 

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