Policy Services Administrator


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Policy Services Administrator :


  • Harare
  • Full Time

Job Summary

Applications are invited from suitably qualified and experienced persons to fill the above vacancy that has arisen within First Mutual Life Assurance Company.

Duties and Responsibilities

Job Specification
• Preparing monthly billing statements by consolidating new business, renewal and alterations.
• Dispatching billing statements to various stop order administrators to effect deductions.
• Following up with all stop order authorities to ensure timeous remittance of premiums.
• Reconciling premiums paid to billed premiums at stop order authority and policy levels.
• Allocating premiums to the respective policies on the Exergy system.
• Reinstating of lapsed policies.
• Preparing payroll with commission figures per Agent for payment.
• Calculating Production figures and Persistency ratio for the month per Agent Er per Unit.
• Calculating monthly production awards for the month per Agent and per Unit for payment.
• Updating and maintaining client database of the key contacts for revenue collection.
• Visiting clients for query resolutions and relationship building.
• Identifying and suggesting changes\ new functionalities for system enhancement.
• Testing system configuration in line with specifications provided.
• Resolving any Policy Services related queries as and when received.
• Providing monthly reports on revenue collected and debtors.

Qualifications and Experience

Person Specification
• IIZ/IISA/CII Diploma in Insurance.
• Certificate of Proficiency (COP) in Long Term Insurance.
• Data Analytics will be an added advantage.
• Two (2) years' experience in Life Administration.
• Excellent communication skills both oral and written.
• Ability to work under pressure;

How to Apply

Candidates meeting the above criteria should forward their Curriculum Vitaes (CVs), copies of certificates and application letters to Group Human Resources via the following email address: [email protected]
Applications should be sent by not later than 13 December 2021.


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