Lounge Operations Manager


Share and send to your friends !
Description :

Job Summary:


Responsible for aligning strategies and policies for overall lounge operations and ensuring superior customer experience. Furthermore, the role is responsible for ensuring compliance as per global best practices and local & international standards


Responsibilities:


  • To uphold the brand value by ensuring high standards in all lounge services and operations
  • Liaise with all service providers including F&B suppliers to ensure excellent quality, timeliness as per operational requirements and QAHSE standards
  • Manage selection and pricing strategy of all products; review prices and charges for all contracted clients in coordination with other departments
  • Establish and maintain excellent relationships with airport, client airline, local & other regulatory authority to ensure superior customer service
  • Analyze lounge operations and services to ensure comprehensive and appropriate resolution for complains issues and concerns
  • Quest cross selling and upselling opportunities on all NAS services
  • Actively participate in project plans and coordinate procurement activities in relation to lounge operations
  • Responsible for implementing and updating the operation manuals and standard operating procedures (SOP).
  • General monitoring of the lounge facilities and assets, including storage areas, offices, seating areas, bathrooms, cars etc.
  • Accountable and responsible to ensure effective implementation of station integrated quality, safety, security and environment management system; also responsible for internal and external audits in coordination with station QHSE departments.


Qualifications


  • Bachelor’s Degree or related field, MBA preferred
  • Minimum of 5 years’ experience in a management role
  • Prior experience in airport lounge and handling food & beverages
  • Effective communication, interpersonal skills and timely decision making
  • Leadership as well as team-building skills along with strong analytical and problem-solving skills
  • Excellent verbal and written English communication skills and local language as indicated.


To apply

To apply please click HERE

Tailors : Harare Full Time Job Summary We are looking for experienced and qualified tailors to work fulltime for a clothing brand.(Recent graduates encouraged to apply) Duties and Responsibilities Job…
FORKLIFT OPERATORS : NORTON Full Time Job Summary operating forklift and moving goods around the warehouse and factory Duties and Responsibilities operating forklift. picking finished products to designated places. and…
Panel Beating and Spray Painting Intern : AFRICA Contractor Job Summary Hybrid Taxis is looking for a Panel beating and spray painting intern/ attachment Duties and Responsibilities Job Related Qualifications…
Guest attendant : Harare Full Time Job Summary Applications are invited from competent suitably qualified persons to fill in the position above based in Harare. Duties and Responsibilities Job Related…