INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) OFFICER

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Grade: C3 Reference: ZICC/HR2/2026/25 Reports To: Manager – Information and Communication Technology Employment: Permanent Duty Station: Head Office, Harare Closing: 30 Oct 2026, 16:30 CAT

Purpose of the Position

Administer, secure and optimise the Commission’s ICT infrastructure, servers, networks, databases and end-user equipment, providing reliable technical support to operations.

Duties and Responsibilities

Key Performance Areas

- Infrastructure and Network Administration: Configure, maintain and monitor servers, LAN/WAN, firewalls, switches and telecommunication links to ensure availability.

- Cybersecurity and Data Protection: Enforce security controls, apply patches and anti-malware protection, manage Active Directory accounts and role-based permissions, and run daily backups and disaster recovery tests, in line with the Cyber and Data Protection Act Chapter 12:07.

- Enterprise Systems Support: Support the deployment, administration and integration of enterprise platforms, including the ERP, the Complaints Management Information System (CMIS) and corporate messaging.

- End-User Support and ICT Assets: Provide helpdesk support, resolve hardware and software incidents, verify ICT assets and monitor software licence compliance.

- ICT Procurement and Innovation: Draft technical specifications, evaluate bids, inspect deliveries and recommend technology improvements to Commission workflows.

Qualifications and Experience

Qualifications and Experience

* Bachelor’s degree in Information and Communication Technology, Computer Science, Information Systems or a recognised equivalent.
* Professional certifications such as CCNA, CompTIA Security+, Microsoft Certified (Azure/Windows Server) or ITIL are an added advantage.
* Minimum of two (2) years of hands-on experience managing enterprise networks, server infrastructure and enterprise applications.

How to Apply

SECTION 3: HOW TO APPLY

1. Application dossier

Each application must contain the following, in this order:

* An application letter stating the position applied for and its reference number (e.g. ZICC/HR2/2026/13 – Investigator). A separate application is required for each position.
* A detailed curriculum vitae with complete employment history and dates.
* Certified copies of the National Identity Document and Birth Certificate.
* Certified copies of academic and professional certificates and academic transcripts.
* Certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe).
* Names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

2. Submission

By hand delivery or registered post: In a sealed envelope clearly marked “VACANCY: POSITION TITLE – REF: ZICC/HR2/2026/POSITION No.”, addressed to:

The Human Resources Department Zimbabwe Independent Complaints Commission First Mutual Building, 99 Jason Moyo Avenue Harare, Zimbabwe

By email: to [email protected], with the position title and reference number in the subject line and all documents attached as PDF files.

3. Closing date

Applications must be received by 16:30 hours (CAT) on Friday, 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

4. Equal opportunity

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply.

5. Vetting, canvassing and communication

Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

6. Protection of personal information

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act Chapter 12:07.