INSURANCE OFFICE RECEPTIONIST – Jobs Zimbabwe

Job Summary
An opportunity has arisen for suitably qualified and self-driven candidates for the position of Insurance Office Receptionist.

Duties And Responsibilities
• The successful candidate will bc responsible for the first-time positive impression of BMC and SAVELIFE by ensuring world-class standards to all customers all the time and ensuring proper management of the front desk and taking full charge of the area.
• To ensure optimal client/customer service including the interface between BMC/SAVE LIFE and its clients.
• Capturing correct patient details in the BMC/SAVELIFE system and ensuring that appropriate forms have been signed.
• Taking charge of all medical aid-related issues i.e NH263 verifications and authorizations.
• Ensure correct accurate and timeous billing of all claims to meet medical aid houses’ deadline
• Ensure all receipts are entered correctly before printing.
• Assist clients with all medical aid-related queries.
• Write all patient requests as per need and confirm whether they have been carried out or not.
• Making sure patients are satisfied with BMC/SAVELIFE service provision
• Responds to and resolves. customer issues, complaints. and problems quickly and efficiently to maintain a high level o customer satisfaction and quality service.
• Attends to queries from Doctors and patients over the phone.
• Obtains identification and medical aid information from each patient to ascertain if die, correct patient, is being served.

Qualifications And Experience
• Degree/Diploma in Insurance and Risk Management.
• Secretarial Certificate/Diploma is an added advantage.
• Knowledge of the NH263 system is a. an added advantage.
• Medical environment customer management skills.
• 2 years experience in the front office in a Healthcare or related environment.