Operations Assistant (Field Support): IOM UN Migration Deadline: 12 May 2022

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Description :

Duty Station: Harare, Zimbabwe

Classification: General Service Staff, Grade G5

Type of Appointment:Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Reference Number: VN2022/06

AboutEstablished in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants


Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the general supervision of the Chief of Mission and the direct supervision of Movement Operations Officer, the Operations Assistant - Team Leader (Field Support) is responsible for undertaking movement operations activities in the field, with the following duties and responsibilities.

Core functions / responsibilities

Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation, or sub-office, or in relation to transportation; Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems; Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities, and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s); Assist at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and / or supervisors if issues arise; Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging, and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately; Provide selection mission support, exit permit support and / or interpretation services for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water; Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and / or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention; Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners; Perform such other duties as may be assigned.

Qualifications and experience

Four years of working experience with secondary [high school] education; Two years of working experience with Bachelor’s degree


Prior Movement Operations or transportation experience is a strong advantage; Knowledge of US, Australian, Canadian and European IOM resettlement procedures is an advantage; Strong computer skills – Word, Excel, and Internet; past experience with Movement Operations-related databases and systems is a strong advantage; Accuracy in handling and reporting data, with attention to processes and detail; Previous working experience with NGOs or international organizations, is an added advantage; Secondary [high school] education and five years of relevant working experience; Three years of working experience with a Bachelor’s degree.


Proficiency in written and spoken English.

Required competencies


Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible; Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles / rules and standards of conduct; Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core competencies – behavioural indicators

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results; Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes; Managing and sharing knowledge: continuously seeks to learn, share knowledge, and innovate; Accountability: takes ownership of achieving the Organization’s priorities and assumes responsibility for own action and delegated work; Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Managerial competencies – behavioural indicators

Leadership: provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential; Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential; Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction


The appointment will be subject to certification that the candidate is medically fit for the appointment; No late applications will be accepted.

To apply

To apply

IOM invites interested candidates to submit their applications to [email protected] by 12 May 2022 at the latest, referring to this advertisement. Female candidates who are qualified and experienced are especially encouraged to apply. Only shortlisted candidates will be contacted.

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