Technical Operations Analyst

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Technical Operations Analyst :


  • Harare
  • Full Time

Job Summary

Position Description;

Applications are invited from suitably qualified candidates for the above vacant position of Technical Operations Analyst. Softwarehouse trading as Paynow is a rapidly growing equal opportunity employer seeking a results-driven and ethical Technical Operations Analyst with a strong technical background in overseeing technical operations and improving the efficiency of Paynow operations to ensure that the organization remains financially viable and profitable in line with Strategic Goals and Objectives. The ideal candidate will have a strategic and hands-on role focused upon technical operations and systems management by providing solutions that drive both customer and business value. This position will report to the Operations Manager.

Duties and Responsibilities

Responsibilities;

Management of Paynow systems and operational controls.
Provision of on-call system support.
Oversee pre-deployment tests, and play a key role in the implementation of the deployment plan.
Involved in regular Fintech systems maintenance.
Incident Management which includes reviewing, monitoring systems, and Contact Centre incidents. reports, and taking appropriate action to mitigate service disruptions.
Problem management, identifying the root causes of service disruptions, and implementing or recommending solutions to mitigate the impact long term.
Spearhead the Change management process, including analysis of all change requests submitted from Business units.
Development and maintenance of relevant Systems Operations Procedures and Standards.
Review of 3rd party API integration documents, as well as biller API changes
Provision of quality assurance testing of software features.
Provision of developer support across our multiple channels
Management of Paynow systems Updates and Changes.
Involved in system design, selection and play a key role in the implementation of suitable systems and solutions.
Develop sound vendor management practices and procedures to protect the interest of the company.
Manage the overall day-to-day technical operational processes.
Contributes to the creation of tools to increase operational efficiency and automation of processes.
Drive an innovation culture and generate brand visibility.
Adopt a risk-based approach to proactively identify and address risks.
Proactive communication with relevant stakeholders on all service disruptions, changes, product releases, etc.
Producing regular system health reports at a frequency to be determined.

Qualifications and Experience

Qualifications and Experience

Degree in Computer Science Degree from a reputable institution.
Have at least 2 to 3 years experience in a similar role at mid to higher management level.
Have proven operational experience in a Fintech or financial institution.
ITIL foundation V3 or higher.
Fintech operations management experience preferred.
System monitoring and logging.
Demonstrate professional maturity and technical skills with strong interpersonal and networking skills.
Have outstanding project management capabilities.
Have a strong business acumen and problem-solving ability.
Possess excellent analytical skills, in-depth understanding of business models.

How to Apply

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