Reports to: Human Resources Manager
Location: Head Office

Duties and Responsibilities
? Ensures that HR policies and processes are current and conform to employment legislation.
? Advises line management on all labour relations.
? Liaises with management, employees and unions to keep them informed regarding Labour
Relations matters.
? Maintain sound industrial relations between the employer and employees.
? Studies and interpret relevant labour legislation to Management and staff.
? Keeps abreast of developments, legislative changes and emerging trends in the profession.
? Conducts research into particular industrial relations issues including arbitration decisions and
analyse their effect on pending labour cases
? Interprets labour law changes to management and staff.

? Advises Management and staff on grievance and disciplinary processes.
? Represent the Company before Labour Officer, Designated Agents or Labour Court or other labour
negotiations.
? Coordinates disciplinary and grievance processes including preparing witnesses to testify
? Manages grievances and grievance procedures timeously.
? Conciliates and mediates disputes among staff.
? Able to resolve conflicts and manage grievances.
? Keeps up to date with the employee relations climate in the Company.
? Advises line managers in dealing with employee relations issues and maintaining good human
relations.
? Identifies and implement employee relations programs, in consultation with the relevant stakeholder
groups, that will lead to a more efficient and motivated workforce.

? Manages effectively all litigation cases.
? Ensure the wider workforce is aware of company policies and procedures.
? Designs, implements and evaluates training programmes for staff on industrial relations.
? Trains staff on the Code of Conduct.
? Coordinates Works Council meetings.
? Writes staff meetings and Works Council minutes.
? Writes monthly, quarterly and yearly reports.

Qualifications and Experience
? Degree in Social Sciences or Human Resource Management, Industrial Relations and Psychology
from a recognized University.
? A Diploma in Industrial Relations or Arbitration and Conciliation.
? Arbitration experience is an added advantage.
? 4 years working experience in industrial relations.

Skills and Competences
? Thorough knowledge of labour laws
? Computer literate
? Interpersonal skills
? Knowledge of disciplinary and grievance handling procedures.
? Self-motivated
? Excellent communication skills
? Interviewing skills
? Organisational skills