Customer Care Representatives x5-Mount Darwin, Marondera, Kariba, Victoria Falls, Chivhu


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Description :

Company: NetOne Cellular (Pvt) Limited

Reference # BO/010/2021

Published 03/11/2021

Location Mount Darwin, Zimbabwe; Marondera, Zimbabwe; Kariba, Zimbabwe; Victoria Falls, Zimbabwe; Chivu, Zimbabwe

Introduction: We seek to recruit outstanding and results-oriented individuals to fill the following positions in our organization.

Job Functions Client Services

Industries Telecommunications


Specification


•Presents the Organization’s products and services to vendors and prospective customers in a way that conveys an image of quality, integrity, superior understanding and delivery of customer needs;

•Performs subscriber activations, reconnections, disconnections, deactivations, rate plan activations and deactivations of Value Added Services (VAS) including SIM replacements;

•Communicates effectively with all departments by updating them regularly on sales and customer care issues;

•Acknowledges and appropriately greet and attend to every customer by processing their requests in a courteous, efficient and satisfactory manner;

•Compiles, captures and maintains all required paperwork, records, documents and hence organize workflow to meet customer deadlines;

•Complies with set systems and procedures outlined in the company manual and participates as a key team player by supporting needed operations;

•Creates new subscriber accounts, manage telephone calls professionally;

•Configures customer devices, query resolution, provides key information to customers;

•Collects market intelligence and provides support to marketing campaigns.


Requirements QUALIFICATION AND EXPERIENCE


•Degree in Marketing, Sales or equivalent;

•One to three years relevant working experience.


COMPETENCIES


•Good communications skills and ability to work under pressure;

•Ability to meet deadlines;

•Must be computer literate and tech savvy.

To apply

To apply click HERE

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