Customer Service Advisors

Customer Service Advisors :

Job Summary

An opportunity has risen within First Capital Bank Zimbabwe, and we are looking for Customer Service Advisors to cover the following locations:
–         Rusape
–         Mutare
–         Karoi
–         Chinhoyi
–         Masvingo
–         Kadoma

Duties and Responsibilities

Responsibilities:
? Processing withdrawals, and deposit taking.
? Purchase and sale of foreign currencies
? Answer general customer enquiries
? Referral of vouchers over specified amounts to Team Leader for authorisation
? Balance cash in own till
? Groom vouchers for call over
? Cross-selling of bank products and services
? Provide quality information to the customers on bank products.

Qualifications and Experience

Technical Skills

·        Basic Numeracy skills
·        Basic Keyboard skills to operate a counter terminal
·        Tact when dealing with difficult or angry customers
·        Basic courtesy to determine customer needs
·        Good oral communication

Requirements
· At least 5 O levels including Maths and English
·  Good A level passes
· At least a 2.1 class Undergraduate degree in · — . . .Sales/Marketing/Banking and Finance or any other relevant degree

How to Apply

Application instructions
·        CVs to be sent to hr@firstcapitalbank.co.zw
·        Kindly indicate in the email subject the preferred location you are you are interested in.
·        Attach copies of University transcript, O and A level certificates
·        Application deadline: 28 February 2023
·        Only shortlisted candidates will be contacted