Customer Service Manager


Customer Service Manager

Company Name Precision Recruitment International
  • Number of Vacancy: 1
  • Category: Sales / Marketing / PR / Advertising
  • Job Level: Mid Level
  • Working Hours: 0
  • Years of Experience 3
  • Salary Range: $-
  • Job Location: Harare
  • Preferred Age: 0 (years)
  • Required Education: Degree
  • Vacancy Nature: Contract

Description

CUSTOMER SERVICE MANAGER The primary role of the Customer Service Manager is to oversee all Dispatch & Warehousing activities of table eggs & processed chicken The Customer Service Manager is responsible for managing the warehousing and dispatch of processed chicken and table eggs sales as per SLAs, set budget & KPIs. KPA 1 Responsible for ensuring that table eggs & processed chicken warehouses are stocked to avoid stockout & as per SOPs Outcomes/Indicators: ·Responsible for achieving agreed customer service levels into all directly serviced customers. ·Receives weekly customer requirements and presents these at the daily Production meetings to ensure that customer orders are fulfilled. ·Oversees daily dispatch quantities with Dispatch Supervisor ·Use data to manage the day to day operations & make decisions with the Sales & Customer Service Executive ·Checks frozen products & frozen Warehouse with Frozen Stock Controller & Fridgeman Foreman daily to assess that all products have been stored as per SOPs ·Checks table eggs warehouse with Egg Stock Controller daily to assess that all products have been stored as per SOPs ·Follows up on all NC issues raised during daily check with Stock Controllers ·Participates in stocktakes to ensure all monthly stocktakes are performed as per SOPs ·Responsible for the efficient use & maintenance of all allocated assets including vehicles, office and facility premises & equipment ·Attend all meetings as per meeting schedule KPA 2 Responsible for managing all Customer Service activities of table eggs & processed chicken Outcomes/Indicators: ·Plans & manages daily truck availability and randomly checks drivers’ checklist ·Uses tracking randomly to check truck movements ·Follows up on all truck maintenance & repairs ·Maintains and keeps relevant database up to date ·Authorizes payroll inputs, requisition for new labour & leave days ·Authorizes all requisitions from Central Stores ·Follows up on all QA NC issues and closes case within reasonable timeframe KPA 3 Responsible for leading, managing & developing a high performing Customer Service team aligned with Company HR Policy, Values & Behaviours Outcomes/Indicators: ·Ensures that the whole team understands, applies & commits to the Company Values, Team Behaviours & Code of Conduct ·Must be a role model for our values and behaviours ·Manages by walkabouts, is action driven and leads by example ·Ensures individual goals & KPI’s / targets are set for each team member aligned with company’s strategic goals ·Drives the performance management process including performance reviews, coaching, training & disciplinary action to ensure optimal performance ·Identifies training needs & supports career development opportunities within the team ·Drives a collaborative approach to problem solving ·Effectively resolves any conflict in a professional, measured & timely manner ·Reviews, updates & approves SOPs with designated team members, Internal Audit & QA ·Ensures 100% compliance with SOPs ·Ensures all company reporting deadlines are met

Work/Educational Requirements

– Business or Supply Chain related first degree Experience- 3-5years experience in a similar type role. Sales experience an added advantage.

To Apply

https://priconsultants.com/vacancies/job/1758

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