Forwarding Clerk :
- HARARE
- Part Time
Job Summary
1. Freight Forwarding and Communication
2. Customer Relationship Management
3. Financial Performance
4. Internal Quality Processes
5. Report Writing and Meetings
Duties and Responsibilities
Freight Forwarding and Tracking
• 100% quoting of clients whether for Forwarding or Customs Clearance & Quotation Follow ups
• Liaising with Clients regarding to the nature of goods and shipments specifications.
• Management of all duty quotations to clients and ensure that quotations are responded to on time.
• Receiving feedback from clients regarding quotations given.
• Giving technical advice to clients.
• Liaising with other branches and service providers regarding the movement of shipments.
• Updating clients on shipment movement
Client Relationship Management
• Market segmentation.
• Classification of customers and allocating customers to Account Managers.
• Retaining corporate, loyal and profitable customers.
• Planning & Visiting corporate clients
• Attending to and resolving customer complaints.
• Capturing details of lost and damaged shipments and referring cases to the relevant team
Financial Performance
• Establishing and maintaining Service Level Agreements and service standards. (Service Level can also be done by HOD’s)
• Implementing the disbursement policy.
• Managing critical costs e.g. bond paper, telephone & fuel consumption.
• Managing debtors.
Internal Quality Process
• Establishing and maintaining Service Level Agreements and service standards.
• Complying with quality assurance.
• Internal Auditing
• Complying with legal, statutory and licensing requirements.
Profitability and Cashflow Management
• Ensuring that shipments are delivered on time.
• Ensuring that customer clearances are done on time so as to avoid demurrages.
• Ensuring that loading authorities & Duty Authorizations are given in time.
• Participate in responding to bid tenders, i.e. pricing, terms and conditions.
• Providing sales leads to Sales and Marketing.
Report writing
• Writing of reports for monthly, quarterly and annually.
• Presenting reports to BD Manager.
• Participation and contributing in departmental meetings
Qualifications and Experience
Skills Required
• Freight Forwarding Skills
• Good communication and customer interaction skills.
• Quality Management Skills
• Good analytical skills.
• Good report writing skills.
Education-School level
At least 5 "O" Levels including English and Maths plus 2 years experience in the industry
Education-Higher Technical, Professional or University.
Diploma in Customs Procedures, Diploma in Forwarding Practices and or any other relevant qualifications.
We are a freight company that organizes the safe, efficient and cost-effective transportation of goods. We arrange the best means of transport, taking into account the type of goods and the custome...
