Relationship Officer

Share and send to your friends !

Relationship Officer :


  • Harare
  • Full Time

Job Summary

Develop mutually beneficial long-term relationships with the bank’s Mass customers

Duties and Responsibilities

Main Focus Areas
• Sales activity planning to support branch sales strategy
• Conduct sales visits and presentations of bank products to prospective leads
• Timeous processing of branch applications for products and services
• Management of a portfolio of customers including revenue generation and accountability.
• Drive the BancABC customer experience ensuring the delivery of quality advice, recommendations and solutions to customers.
• Continually identify opportunities for improvements intended to grow the reputation of BancABC segments service and proposition.
• Adopt a “hands on” approach to client contact and follow up to support relationship management of portfolio.
• Develop an in-depth knowledge and understanding of the markets, banking and other products and services in order to match our offering with client needs.
• Take ownership of, and delivery of individual sales and revenue targets.
• Effectively manage referred clients to deliver financial targets.
• Provide a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC. Additionally, generate target market referrals as a result.
• Maintain and update accurate client information.
• Act in accordance with all regulatory, compliance, CRM and KYC policies (both internal and external) and communicate to clients as appropriate.
• Build productive relationships with referral sources, within the branch network, instilling a sense of teamwork and pro-activity with client referral.
• Pro-actively participate as a member of the Relationship Management team contributing towards team targets and promoting teamwork.
• Contribute effectively to team activities including the generation of new sales ideas and initiatives.

Qualifications and Experience

Qualifications and Work Experience
• Degree in Accounting, Business Studies, Economics, Marketing
• IOBZ Diploma is an added advantage
• A minimum of 1 year experience in a Sales/Relationship Management or similar role.
• Demonstrated success in a Relationship Management, sales background preferably within the Mass Market segment.

Skills and Competencies:
• Positive attitude.
• Efficient time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Excellent communicator and motivator.
• Fluent in English, both spoken and written [other language depending on the country].

Job Related Knowledge

• Broad based knowledge of financial products and services, financial markets and economic environments.
• Knowledge of respective operational and regulatory environment.
• Ability to research and aggressively source new business through own initiatives.
• Demonstrated ability to network and build own portfolio of contacts to maximize referral network.

How to Apply

Interested applicants who meet the job requirements should e-mail their CVs to [email protected] attaching all your academic certificates and National ID with the Heading: “Relationship Officer” indicating the Branch of your choice.
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 2 July 2021 1630hrs.

Sales and Marketing HARARE Full Time Job Summary A sales and Marketing officer responsible for researching and developing marketing opportunities and planning and implementing new sales. We are looking for…
Sales Representatives : HARARE Full Time Job Summary Astro Technology Group is looking for a qualified, competent, sales driven Personnel to cause immediate impact through daily sales of mobile phones…
In as much as we take effort and due diligence to confirm the authenticity of the vacancies we post here for jobs in , at this moment, our methods are…
Marketing Officer : Harare Full Time Job Summary Applications are invited from suitably qualified candidates to fill in the above position that have fallen vacant within our organisation. Duties and…
In as much as we take effort and due diligence to confirm the authenticity of the vacancies we post here for jobs in , at this moment, our methods are…
Enterprise Account Manager : Harare Full Time Job Summary To support the Enterprise Business’ B2B & B2B2X solutions lock-in strategy by offering differentiated and prioritized relationship-based sales and after sales…