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Description :

An exciting opportunity has arisen in an FMCG company for Retail Operations Manager-Fresh. The successful candidate will develop and guide Specialists and Store Managers in driving the service department’s business performance and achievement of set profit targets through the effective & efficient application of internal business processes, and demonstration of effective people management skills to satisfy and exceed customers needs and expectations.

Duties and Responsibilities

• Develop and monitor the effective implementation of strategies to attain the set revenue, Gross Profit, and Net Profit targets for the service departments.

• Develop and monitor the effective implementation of robust strategies to maintain product freshness, quality across all service departments.

• Review and provide recommendations on service departments’ business processes to enhance product freshness and service efficiency.

• Identify opportunities for new markets to grow service departments’ market share.

• Formulate & monitor implementation of strategies to grow service departments’ market share in liaison with Operations Executive.

• Mentor & Coach Specialists and Store Managers on various technical and operational matters.

• Take a lead role in the formulation of strategies aimed at attaining the set Return on Capital Employed for the service departments.

• Training Service Departments Specialists in understanding and interpreting financial reports and budgets and analyzing figures to formulate strategic recommendations for consideration by the Executives.

• Guide stores with the development, implementation, and monitoring of the effective implementation of strategies to attain set targets.

Qualifications And Experience

The ideal person must possess the following:

• Degree in Food Science/Operations/ Management/ Commerce/ Business Studies/ Marketing/ Hospitality.

• Diploma in Marketing/ Operations/ Finance/ Hospitality

• 6 years’ Experience in the FMCG industry

• Experience in working with executives and board of directors providing professional, accurate & strategic advice.

• An understanding of various statutes governing the operations of a retail supermarket

To apply

Candidates who possess the qualifications and experience should send their detailed CVs to [email protected] not later than the 25th of October 2021. Only shortlisted candidates will be contacted.

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