Sales Consultant – Marondera x2
? To offer quality service by interacting with (walk-in and telephone) customers, providing product or service information and meeting set business revenue targets.
Duties and Responsibilities
? Sales and distribution of all the Group’s products and services to customers
? Avails application forms to customers, informs them on the requirements and checks that all the requirements are provided by the applicant.
? Sell the full range of available Econet and group companies products and services in an effort to attain shop targets
? Identifies customer needs and makes the appropriate sale.
? Greets and acknowledges walk in customers in the shop customer
? Documents, escalates, and communicates to customers unresolved queries.
? Configures various devices for internet use that is handsets, computers, modems, routers
? Recommends new ways of handling customer queries to the Territory Lead to improve service delivery
? Tracks and communicates competitor activities
? Ensures the shop displays relevant POS material that has been produced to enhance brand competitiveness
? Receives stock, sells, reconcile and resolve any stock variances as per the prevailing policies and procedures.
? Ensure that faulty devices and handsets under warranty are sent to and from the repair center on behalf of the customer.
? Receives cash from customers, verifies and receipts all transactions accurately.
? Ensures all cash generated is collected by CIT for banking on a daily basis according to cash handling procedure
? Prepares sales & stocks (daily, weekly and monthly) reports
? Reports all incidents and accidents relating to SHE to Territory Lead
? Consultant ensures that they are knowledgeable and adhere to all relevant processes and procedures.
? Maintains a tidy workstation in line with the company’s clean desk policy.
? Grooming and etiquette – wear appropriate uniforms and name tags consistently
Qualifications and Experience
Qualification, Skills and Experience
? Higher National Diploma (two years) in Marketing, Sales or equivalent.
? 1 to 2 years’ experience in a similar or related environment.
? Ability to work with minimum supervision.
? Excellent systems navigation and computer handling skills.
How to Apply
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