Social Community Manager – Telesure Investment Holdings
Reference #: SCM14/04/20
Contract Type: Permanent
Salary: Market Related
Location: Gauteng Area, Gauteng, South Africa
The Social Community Manager contributes to the organisational goals by managing the digital communication of the organisation in order to build the company’s brands, drive brand awareness and build customer engagement in order to reach operational objectives.
Job Functions: Marketing
Responsible for creating strategic marketing/communications plans to provide direction for the company’s public-facing communications.
Developing social content for various platforms ensuring it is regular, relevant and engaging. Planning and maintaining the social content calendar ensuring social media content is regular, relevant and engaging. Writing engaging copy for use on relevant social media platforms. Engaging with customers to build relationships with the community and encourage engagement. Weekly reporting on social media engagements within the various communities. Monitoring the success of social media and various social communities in terms of the overall marketing strategy. Liaising with internal stakeholders to relay customer feedback insights gained from online conversations within the community. Responsible for stakeholder relationships both online and in-person in order to build the company’s brands, both online and off. Responsible for all social media marketing including the creation, management and growth of the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties. Responsible for customer support ensuring all customer queries, questions, posts are answered as well as managing all online feedback forums. Responsible for social community reporting and using the insights gained to improve the social strategy through new initiatives. Deliver the Telesure Service Way through personal effort and through others. Support the Treating Customers Fairly principles by providing direction and monitoring the delivery of the TCF behaviours and outcomes.
Level of Education
•Relevant Marketing/Communication/advertising Degree
•Social Marketing qualification
•At least 5 years’ experience in social communications/marketing
•At least 3 years’ experience in people management
•At least 3 years’ experience managing various social platforms
•Sound and current knowledge of social technologies and how to use them effectively for the benefit of the company
•Social engagement measurement models
•Customer engagement models
•Excellent interpersonal skills
•Attention to detail (quality orientation).
*SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
#Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Applicants who have not received any correspondence from us within two weeks from the closing date can consider themselves unsuccessful.
Job Closing Date 21/04/2020
TO APPLY CLICK HERE