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Description :

Job Description

As Total card Assistant, you will responsible for the following activities :

Customer Service

  • Attending to all walk-in clients with various card queries and enquiries
  • Responding to customer’s emails.
  • Processing new applications for Total Card and assisting clients on how to use extranet.

Allocation of Funds to Customer accounts

  • Identifying Total Card payments on various bank statements and sending them for receipting.
  • Ensuring customers payments are processed in correct accounts.
  • Checking for payments on extranet and saving account statements in shared for crediting.
  • Producing account statements when required.
  • Do Proforma invoices for clients

Adjustment Journal

  • Analyse card account and see if all the funds are allocated correctly
  • Raise adjustment journal to correct any wrong allocation done

Context and environment

  • Zimbabwe is going through time of extraordinary socio-economic and political changes. The scarcity of hard currency is strongly affecting industry and the overall energy market and will remain a challenge for some years.
  • High pressure environment which requires accuracy, multitasking, high levels of efficiency to deliver results and pressure from clients due to challenging fuel supply. Position requires high; levels of coordination, team work to resolve client concerns.

Candidate profile

As a Total Card Assistant, ideally you will possess the following :

  • A Degree /Diploma in Marketing or any related Discipline.
  • A minimum of 2 years working experience, one year of which must have been in a front office environment.
  • Ability to work without close supervision, good communication and public relations skills.
  • Good Knowledge of IT tools /knowledge of the software (Tom Card, SAP etc) is an asset
  • Rigor, dynamic, listening skills and teamwork

Offer ID



Sales general responsibilities, Sales, Admin Sales Support/ Trading, General Services Responsibilit

To apply


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