Head of CFCC

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About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Accountable, in capacity as Country Head, CFCC, Zimbabwe for delivering the CFCC book of work in Country as well as implementing the vision and strategy of the CFCC function and the Enterprise Management Framework (ERMF). Is the main escalation point in Country for all CFCC related issues, including regulatory matters.

Providing direction in the Country as described below, be the main point of contact and escalate risks/issues where appropriate to the region and relevant forums on behalf of the Country. Take full accountability for the CFCC function in the Country as delegated by the Cluster Head of CFCC, Southern Africa.

Having first line accountability for the implementation of Conduct, Financial Crime and Compliance policies, procedures and processes to the extent the processes have been identified as owned by the CFCC function, in line with the Group's process universe as set out in the Group Operational Risk Framework, including activities within the processes owned by the CFCC function that are hubbed or outsourced.

Accountable to the Cluster Head, FCC, AME for the below in the Country:

(a) the discharge of authorities delegated by the Global Co-Heads, FCC (as Risk Framework Owner for FCC) to the role holder under the Delegation of Authorities Document;

(b) executing actions agreed with the Global Co-Heads, FCC that require escalation to or action in the countries, including changes to their first line processes;

(c) escalating FCC matters of relevance from key governance forums; and,

(d) maintaining sufficient resources with the necessary knowledge and skills required by FCC policies and procedures to discharge authorities, or escalating to the Cluster Head, FCC, where that is not possible without compromising other accountabilities.

Insofar as they relate to conduct and compliance ,the role is accountable for consolidating for the Country and escalating providing details of developments giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur and notifying any such breaches to (as appropriate):

the Cluster Head of CFCC, Southern Africa

the Regional Head, Compliance, AME

the relevant Regional Heads, Business / Function

Insofar as they relate to financial crime risks, the role is accountable for the Country for providing details of developments giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur and for notifying any such breaches to (as appropriate):

the Cluster Head of CFCC, Southern Africa

the Regional Head, FCC, AME

the relevant Regional Heads, Business / Function

The role is accountable for:

Managing the CFCC function in Zimbabwe. This includes oversight of Conduct, Compliance and Financial Crime matters.

Managing the delivery of the SCB financial crime risk framework in Zimbabwe. Financial crime risk for the purpose of this role covers: anti-money laundering, countering terrorist financing, countering weapons proliferation financing, compliance with financial sanctions and asset freezes; and anti-bribery.

Driving the execution of the various CFCC frameworks in Zimbabwe, in compliance with applicable regulations, internal policies, procedures and codes so SCB operates within the letter and spirit of the law and in so doing protect the reputation of SCB with its regulators and balance the needs of other stakeholders.

Working collaboratively with other relevant CFCC teams, Advisory and FC, to support the function's stakeholders (including those in the businesses) for all CFCC issues and risks in Zimbabwe.

Leading Zimbabwe CFCC function to meet its commitment of being "Here for Good".

Proactively supporting and challenging the Country's CEOs, businesses and functions to exhibit appropriate conduct, comply with regulatory and CFCC requirements and strive to achieve fair outcome for the Group's clients.

Maintaining independence, delivering timely responses, and timely escalation of risks and issues where the management tolerance of the Group is exceeded for Zimbabwe.

Developing and maintaining constructive and effective stakeholder relationships with the relevant business and supporting functions, and to assist the Cluster Head, CFCC and Cluster Head, FC to interface with and support all key stakeholders for Zimbabwe.

Oversight for management of regulatory relationships with all of the country's regulators by the relevant Country Head of CFCC.


Drive and implement the vision, strategy and direction in Zimbabwe, consistent with the CFCC vision and strategy as communicated by Regional Head, CFCC AME and Regional Head, FCC, AME for the CFCC function aligned with the broader strategic agenda and growth aspirations of the Group and Country business.

Acccountable to ensure that there is adequate support (people, processes, tools, frameworks, systems) in CFCC, Zimbabwe to support sustainable business growth and address CFCC risks.

Promote the culture and practice of CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for good culture and the Group Code of Conduct.


Develop a comprehensive understanding of the Zimbabwe business model and strategy to provide substantive support and challenge in order to enable appropriate and sustainable CFCC outcomes.

Accountable for effective management of CFCC matters across Zimbabwe working closely with GB, CB and Retail Business CFCC advisory at the Region and Group. Assume active involvement in problem-solving and crisis management over critical issues that have an impact on the Bank's business/operations in Zimbabwe

Analyse comprehensive impact of CFCC matters on the relevant business areas and their operations.

Accountable for communicating, implementing and escalating key changes to internal policies, procedures and standards and accountable to ensure it is cascaded (in region/country), in coordination with Group communications.

Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends and provide robust challenge to all relevant business and functions stakeholders where activities are outside of risk tolerance / appetite for Zimbabwe.

Accountable for oversight of advice provided to the relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to CFCC.


Act under delegation from the respective Risk Framework Owners for the principal risk types of Conduct, Financial Crime and Compliance in discharging the accountabilities contained in the ERMF in Zimbabwe.

Recommending for approval by the relevant Risk Committees, appropriate policies/processes/DOls to address CFCC risks, aligning them with relevant regulatory requirements for Zimbabwe.

Accountable for appropriate support and challenge to the Bank's senior management to ensure that they establish and monitor appropriate processes for compliance with CFCC policies, procedures and standards (including meeting regulatory obligations and maintaining high standards of conduct) for Zimbabwe

Accountable for governance and oversight over the implementation of CFCC-related policies and procedures in Zimbabwe to ensure compliance with such policies and procedures.

Risk Management

Act as Risk Owner under the Group's Risk Management Framework for Regulatory Compliance Processes for Zimbabwe.

Identify and assess sources of regulatory risks and ensure that systems and controls are appropriate to mitigate and manage risks within acceptable risk tolerance levels. Report on material regulatory, CFCC risks for Zimbabwe.

Implement and support, in collaboration with the relevant Group CFCC teams, effective programs for CFCC monitoring, surveillance and assurance in for Zimbabwe.

Accountable to effectively manage CFCC matters and to maintain oversight of risk mitigating action plans to manage issues for Zimbabwe.

In the event of senior breaches or where risk tolerances have been breached, be the main escalation point and inform senior management and relevant regulators and ensure that actions are taken quickly to remediate and/or activities are ceased for Zimbabwe.

Anticipate and escalate horizon risks in the area of CFCC that may have a significant impact on the Group and develop effective strategies to mitigate such horizon risks.

Escalate and advise to the Cluster Head of CFCC, AME and CEO, for Zimbabwe (where relevant) on material CFCC issues (as required) and to ensure appropriate steps are taken to manage and/or mitigate the issue.


Accountable for senior oversight, guidance and direction of the CFCC function in Zimbabwe including the various Group CFCC frameworks and programs within Zimbabwe.

Roll out and embed lessons learned from audit findings, CFCC assurance activities and ensure specific investigations are prepared and cascaded or escalated to relevant stakeholders for Zimbabwe.

Provide leadership to the CFCC network as part of the CFCC management team.

Be the main point of contact to escalate, provide timely, relevant and accurate management information to Regional/Cluster Compliance senior management and CEOs, for Zimbabwe on key regulatory risks and control effectiveness.

Support the product program and country addendum framework in Zimbabwe.

Regulatory relationships and regulatory change

Accountable for regulatory relationships in Zimbabwe, including regulatory inspections management for Zimbabwe and, and identification of regulatory reform initiatives with significant impact on Zimbabwe.

Drive the institutionalization of regulatory relationships across Zimbabwe to ensure effective Regulatory Relationship Plans are in place.

Support the CEO Zimbabwe and the CEOs of the Country countries in ensuring proactive regulatory engagement and in establishing an effective regulatory relationship plan in Zimbabwe.

Drive proactive and timely identification, assessment, advice and dissemination in accordance with the respective Group framework, of evolving regulatory changes/practices and associated risks in and relating to Zimbabwe.

Drive proactive engagement in regulatory reform, including ensuring identification and escalation of regulatory reform proposals, participation in local internal regulatory relationship and reform forums and memberships of local external industry forum for Zimbabwe.

Communicate and escalate all material projects to the Regulators in accordance with local regulations for Zimbabwe.

Key Stakeholders

Relevant Zimbabwe Regulators

Country CEO, Zimbabwe

Heads of Businesses and Functions, Zimbabwe

Matrix reporting lines and their line managers


Other Accountabilities

Embed Here for good and Group's brand and values in the CFCC Zimbabwe.

Perform other accountabilities assigned under Group, Country, Business or Functional policies and procedures.

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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In as much as we take effort and due diligence to confirm the authenticity of the vacancies we post here for jobs in , at this moment, our methods are…