IT Systems Support Technician

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Description :



On behalf of our associate ZHD Consulting, we are posting this vacancy for an IT Systems SUPPORT TECHNICIAN




The main purpose of this role is to provide Desk side\Back-office support and overall manage and maintain computer systems in good working order. The resource will be responsible for the following:




Duties


Perform telephonic or email support for technical problems

Perform deskside support on user PCs, printers, mobile devices etc.

Perform back-office support on server and networking equipment

Provide customers with accurate information on IT products and services

Develop and implement technical policies and procedures effective in quickly addressing customers’ problems to minimize downtime

Plan and implement necessary hardware\ software upgrades and patches

Act as liaison between the IT unit of an organization and its clients

Prepare and present IT Ops reports for management

Perform scheduled preventive maintenance on computer systems to ensure efficient operations

Repair or replace faulty components of a computer/network system

Design, develop and maintain applications/websites for clients

Manage and maintain IT inventory


Key qualifications and Competencies



Degree in Information Systems or relevant certifications

At least 2 years working experience in a similar role

Experience oF working in a networked computer environment

Proficiency in a variety of Application & Operating System Software

Strong organization, planning and troubleshooting skills

Excellent communication skills



Interested candidates may send their application letters together with their CVs by 10 June 2021



To apply

To apply click here

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