Job Description
Golden Knot Micro Insurance SBU is seeking a dynamic, hands-on and results-driven Funeral Assurance Sales & Client Services Officer to drive business growth through direct sales, new customer acquisition, cash funeral business, customer retention, cross-selling and excellent client service. The role will work closely with Sales/Product Officers and Sales Agencies to achieve revenue targets.
Duties and Responsibilities
● Drive new customer acquisition, policy sales and revenue growth through prospecting, lead generation and
conversion.
● Grow revenue from Funeral Assurance policies, cash funeral business and related services.
● Work closely with Sales/Product Officers and Sales Agencies to expand the market and achieve sales targets.
● Drive cross-selling and upselling of Group products, including Legal Services, Savings Plans, Medical Aid and Loans.
● Build strong customer relationships and improve retention, renewals and policy persistency.
● Ensure professional, efficient and compassionate client service and effective coordination of funeral services.
● Identify and develop new markets, partnerships and business opportunities.
● Maintain an active sales pipeline, track performance, submit reports and resolve customer queries promptly.
Qualifications and Experience
● Degree/Diploma in Insurance, Business, Marketing, Sales or a related field.
● 5–7 years' relevant experience in Insurance, Funeral Assurance, Financial Services, Sales or Business Development.
● Proven track record of personally generating sales and achieving revenue targets.
● Strong sales, business development, negotiation and customer relationship management skills.
● Willingness to undertake direct field sales, prospecting and customer engagement.
● High levels of professionalism, empathy, energy, accountability, integrity and customer focus.
We are looking for a hands-on sales professional who actively wins customers, develops new business opportunities, generates revenue and delivers excellent client service.
How to Apply
Interested and suitably qualified candidates should submit their CV, Application Letter, Certified Copies of Qualifications, and a copy of a valid Class 4 Driver's Licence , clearly stating “Funeral Assurance Sales & Client Services Officer” in the subject line, to:
Email: [email protected]
Closing Date: 30 August 2026
Only shortlisted candidates will be contacted.
