POSITION 1 1 post
Grade ЕЗ Reference ZICC/HR2/2026/01
Reports To Deputy Executive Secretary
(Operations) Employment
Permanent
Duty Station Head Office, Harare Closing 30 Oct 2026, 16:30 CAT
SECTION 2: POSITIONS, ACCOUNTABILITIES AND REQUIREMENTS
Purpose of the Position
Provide executive leadership, strategic direction and operational governance over the intake, investigation and
Duties and Responsibilities
Key Performance Areas
• Complaints Handling Governance: Direct the Commission-wide framework for receiving and processing complaints against members of the security services, ensuring procedural fairness, legal integrity and transparency. Oversee the security and integrity of the centralised Complaints Management Information System (CMIS) and the psychosocial support mechanisms that form part of the Commission's restorative justice mandate.
• Oversight of the Investigations Lifecycle: Ensure the expeditious, impartial and thorough resolution of alleged misconduct. Enforce quality assurance over investigation dockets and case files, safeguarding evidentiary integrity and statutory timelines. Approve deployment strategies and investigation plans for complex matters.
• Statutory Returns and Parliamentary Reporting: Lead the production and validation of statutory returns, monthly dashboards and annual reports to the Executive, the Commission, Parliament and regional bodies, translating operational data into governance intelligence.
• Inter-Agency Collaboration and Stakeholder Relations: Build operational partnerships with the security services, independent oversight institutions, the judiciary, civil society, faith-based organisations and traditional leadership; direct joint investigative protocols.
• Human Capital and Performance Management: Lead departmental talent allocation, capacity development and succession planning; institutionalise a metrics-driven performance management framework in line with public sector labour regulations.
Qualifications and Experience
Qualifications and Experience
• Bachelor's degree in Law (LLB), Criminology, Human Rights, Social Work, Psychology, Strategic Management
or an equivalent recognised social science discipline.
A relevant Master's degree in Public Administration, Criminology, Law (LLM), Strategic Management or the
Humanities is an added advantage.
• Professional certification in Conflict Prevention and Management, Alternative Dispute Resolution (ADR),
Mediation, Counselling, or Monitoring and Evaluation.
• Minimum of seven (7) years of professional experience in investigations, prosecution or related oversight
Core Competencies
Executive leadership; strategic decision-making; mediation and negotiation; complex criminal and administrative
investigation; stakeholder diplomacy; statutory compliance; emotional resilience
How to Apply
SECTION 3: HOW TO APPLY
1. Application dossier
Each application must contain the following, in this order:
* An application letter stating the position applied for and its reference number (e.g. ZICC/HR2/2026/13 – Investigator). A separate application is required for each position.
* A detailed curriculum vitae with complete employment history and dates.
* Certified copies of the National Identity Document and Birth Certificate.
* Certified copies of academic and professional certificates and academic transcripts.
* Certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe).
* Names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.
2. Submission
By hand delivery or registered post: In a sealed envelope clearly marked “VACANCY: POSITION TITLE – REF: ZICC/HR2/2026/POSITION NO.”, addressed to:
The Human Resources Department Zimbabwe Independent Complaints Commission First Mutual Building, 99 Jason Moyo Avenue Harare, Zimbabwe
By email: To [email protected], with the position title and reference number in the subject line and all documents attached as PDF files.
3. Closing date
Applications must be received by 16:30 hours (CAT) on Friday, 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.
4. Equal opportunity
The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply.
5. Vetting, canvassing and communication
Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.
6. Protection of personal information
Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act Chapter 12:07.
