PROTOCOL OFFICER

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Grade: C3 Reference: ZICC/HR2/2026/26 Reports To: Manager – Protocol and Security Employment: Permanent Duty Station: Head Office, Harare Closing: 30 Oct 2026, 16:30 CAT

Purpose of the Position

Coordinate protocol arrangements, official visits, VIP reception and event logistics for the Commission, ensuring professional hospitality and compliance with government protocol requirements.

Duties and Responsibilities

Key Performance Areas

- Protocol Planning and Event Coordination: Coordinate protocol workflows, maintain the events calendar, prepare invitations and programmes, conduct venue checks and support the delivery of official events.

- Dignitary Reception and Seating: Receive and usher Commissioners, senior officials, guests and delegations; maintain guest lists, prepare seating plans according to order of precedence and coordinate flags and anthem arrangements.

- Protocol Records and Liaison: Maintain stakeholder directories, invitation and attendance records and the register of official gifts; liaise with ministries, public institutions and diplomatic missions.

- Venue and Hospitality Logistics: Coordinate meeting rooms, signage, hospitality, transport and accessibility for official visits and events.

- Event Support and Reporting: Prepare checklists and briefing materials, monitor programme delivery, resolve logistical issues and compile post-event reports.

- Professional Conduct: Uphold confidentiality, impartiality and cultural sensitivity; coordinate with security and administration personnel on approved arrangements.

Qualifications and Experience

Qualifications and Experience

* Bachelor’s degree in Public Relations, Protocol and Diplomacy, International Relations, Public Administration, Event Management or a relevant social science discipline.
* A professional certificate or diploma in Protocol and Diplomacy, Public Relations or Event Management is an added advantage.
* Minimum of two (2) years of relevant experience in protocol administration, VIP reception, event coordination or corporate/public affairs.
* A valid driver’s licence is an added advantage.

How to Apply

SECTION 3: HOW TO APPLY

1. Application dossier

Each application must contain the following, in this order:

* An application letter stating the position applied for and its reference number (e.g. ZICC/HR2/2026/13 – Investigator). A separate application is required for each position.
* A detailed curriculum vitae with complete employment history and dates.
* Certified copies of the National Identity Document and Birth Certificate.
* Certified copies of academic and professional certificates and academic transcripts.
* Certified copies of current professional registrations and practising certificates where the position requires them (Council of Social Workers, Allied Health Practitioners Council of Zimbabwe, Law Society of Zimbabwe, PAAB/ICAZ, Traffic Safety Council of Zimbabwe).
* Names of at least three (3) professional referees, with verifiable telephone numbers and email addresses.

2. Submission

By hand delivery or registered post: In a sealed envelope clearly marked “VACANCY: POSITION TITLE – REF: ZICC/HR2/2026/POSITION No.”, addressed to:

The Human Resources Department Zimbabwe Independent Complaints Commission First Mutual Building, 99 Jason Moyo Avenue Harare, Zimbabwe

By email: to [email protected], with the position title and reference number in the subject line and all documents attached as PDF files.

3. Closing date

Applications must be received by 16:30 hours (CAT) on Friday, 30 October 2026. Late, incomplete or incorrectly marked applications will not be considered.

4. Equal opportunity

The Commission is an equal opportunity employer committed to gender equity, diversity and non-discrimination. Qualified women and persons with disabilities are strongly encouraged to apply.

5. Vetting, canvassing and communication

Shortlisted candidates will be subject to background checks, verification of academic and professional credentials, and standard state security vetting. Canvassing in any form, direct or indirect, will result in immediate disqualification. Only shortlisted candidates will be contacted; applicants who have not heard from the Commission within thirty (30) days of the closing date should consider their applications unsuccessful.

6. Protection of personal information

Personal information submitted will be used solely for this recruitment process and handled in accordance with the Cyber and Data Protection Act Chapter 12:07.