Customer Service Advisors :
- Harare
- Full Time
Job Summary
An opportunity has risen within First Capital Bank Zimbabwe, and we are looking for Customer Service Advisors to cover the following locations:
- Rusape
- Mutare
- Karoi
- Chinhoyi
- Masvingo
- Kadoma
Duties and Responsibilities
Responsibilities:
? Processing withdrawals, and deposit taking.
? Purchase and sale of foreign currencies
? Answer general customer enquiries
? Referral of vouchers over specified amounts to Team Leader for authorisation
? Balance cash in own till
? Groom vouchers for call over
? Cross-selling of bank products and services
? Provide quality information to the customers on bank products.
Qualifications and Experience
Technical Skills
· Basic Numeracy skills
· Basic Keyboard skills to operate a counter terminal
· Tact when dealing with difficult or angry customers
· Basic courtesy to determine customer needs
· Good oral communication
Requirements
· At least 5 O levels including Maths and English
· Good A level passes
· At least a 2.1 class Undergraduate degree in · -- . . .Sales/Marketing/Banking and Finance or any other relevant degree
How to Apply
Application instructions
· CVs to be sent to [email protected]
· Kindly indicate in the email subject the preferred location you are you are interested in.
· Attach copies of University transcript, O and A level certificates
· Application deadline: 28 February 2023
· Only shortlisted candidates will be contacted
First Capital Bank operates one of the biggest and oldest commercial banking networks in Zimbabwe with 32 branches and service centres in major cities and towns. The Bank offers a wide range of pe...
